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Ok, load the mapWith over 75 years of experience in travel and health insurance, Pacific Cross Insurance has established itself as a trusted partner for individuals and organizations across Asia. Serving clients from more than 90 nationalities, the company ensures comprehensive coverage and peace of mind, no matter where life’s journeys may lead.
Established in 1949 as the State Bonding and Insurance Company, Inc. in the Philippines, Pacific Cross began its journey as a general insurance provider. Recognizing the growing demand for health coverage, the company launched a medical insurance division in 1977. By 1986, it rebranded as Blue Cross Insurance, Inc., focusing exclusively on medical, personal accident, and travel insurance.
The 1980s and 1990s marked significant growth for Pacific Cross. In 1980, the company expanded into Thailand, establishing Blue Cross Thailand, which was later acquired by Bupa in 1996. The company returned to Thailand in 2001 under the name Med-Sure Services Co., Ltd., forming partnerships to manage health and travel insurance operations. Between 2008 and 2013, Pacific Cross further expanded into Indonesia, Cambodia, and Vietnam, solidifying its presence in the ASEAN region.
In 2015, as part of a strategic move to align with regional partners, the company rebranded as Pacific Cross. This initiative aimed to strengthen collaboration among sister companies in Asia, creating a more integrated network to better serve local customers. The rebranding also positioned Pacific Cross to leverage opportunities arising from ASEAN integration.
Pacific Cross operates in five major Asian regions, including the Philippines, Thailand, Indonesia, Vietnam, and Hong Kong. Each country office is equipped with a network of hospitals, clinics, medical professionals, and emergency services, ensuring clients receive assistance during medical emergencies and times of need.
In the Philippines and Thailand, Pacific Cross functions as a large national insurer, providing health, personal accident, and travel insurance products to millions of customers. The company maintains extensive direct billing networks of hospitals, clinics, and medical facilities, facilitating seamless access to healthcare services for policyholders.
In countries like Indonesia and Vietnam, Pacific Cross offers third-party administration (TPA) services to other insurance companies. These services encompass product development, sales support, customer service, and policy and claims administration for health and travel insurance programs. The company maintains wide direct billing networks in these regions, enhancing service delivery for its partners.
Pacific Cross boasts a robust network of over 3,300 partner hospitals and clinics across its operating regions. This extensive network ensures that clients have access to quality healthcare services wherever they are.
With more than 10,000 medical experts within its network, Pacific Cross provides clients with access to a wide range of medical professionals. This vast pool of expertise enables the company to offer comprehensive and specialized care tailored to individual needs.
Serving over 1.5 million insured individuals, Pacific Cross has built a diverse client base that spans various nationalities and demographics. The company’s commitment to understanding and addressing the unique needs of its clients has been instrumental in achieving high levels of customer satisfaction and loyalty.
Pacific Cross offers a variety of health insurance plans designed to cater to different needs and budgets. These plans provide coverage for hospitalization, outpatient services, and specialized treatments, ensuring that clients receive comprehensive healthcare protection. [oai_citation_attribution:2‡Pacific Cross Health](https://www.pacificcrosshealth.com/en/?utm_source=chatgpt.com)
Understanding the risks associated with travel, Pacific Cross provides travel insurance plans that cover medical emergencies, trip cancellations, lost luggage, and other unforeseen events. These plans are tailored to meet the requirements of both international and domestic travelers, including those needing coverage that meets Schengen visa requirements. [oai_citation_attribution:1‡Pacific Cross](https://www.pacificcross.com/?utm_source=chatgpt.com)
To safeguard against unexpected accidents, Pacific Cross offers personal accident insurance that provides financial support in the event of accidental death, disability, or injury. These plans are designed to offer peace of mind by ensuring financial stability during challenging times.
Pacific Cross has embraced technological innovations to enhance service delivery and customer experience. By leveraging digital platforms, the company has made its products more accessible, streamlined claims processing, and improved customer engagement.
Demonstrating adaptability, Pacific Cross was among the first to introduce COVID-19 coverage across its health and travel insurance products during the pandemic. This proactive approach ensured that clients’ needs were addressed even during unprecedented times, without increasing plan prices, thereby maintaining affordability and accessibility.
Pacific Cross is actively involved in community initiatives aimed at improving health outcomes and providing support during crises. The company’s commitment to corporate social responsibility reflects its dedication to making a positive impact beyond the realm of insurance.
In line with global efforts to promote environmental sustainability, Pacific Cross has implemented practices to reduce its ecological footprint. The company’s initiatives in this area demonstrate its commitment to contributing to a sustainable future.
