Guarantees of Payment

Pre-authorization is required for all claims over $2,500 USD 

If you are a Medical Practitioner, Hospital or Clinic and are seeking a Guaranteed of Payment (GOP) for one of Pacific Cross Insurance’s clients, please follow the procedure:



  • Submitting required document and information:
    • A Notification of Claim Form completed by client and attending physician;
    • A medical assessment report from the attending physician showing diagnosis, medical history, and recommended treatment;
    • Estimated length of stay; Estimated cost;
    • A copy of the Insurance Coverage Card showing the name and policy number;A copy of passport.


  • Waiting for the Company to issue GOP:
    After receiving all required document and information, we will respond for a GOP within 4 hours.


  • Claim procedure:
    After giving service to the client, kindly provide us:
    • Original Notification of Claim Form completed by client and attending physician;
    • An operation report;
    • A discharge certificate;
    • Copy of GOP;
    • Original official receipts with detailed breakdown of charges.


  • Important information:
    • All documents from health care providers have to be on letterhead of the hospital/clinic;
    • Once receiving the necessary forms and clarification, we try and process the claim in 5-working days;
    • Claims are reimbursed by cash or by bank transfer;
    • Pacific Cross Insurance is not responsible for any charges assessed by the banking institutions and this is the client’s responsibility.


In case of a situation where the clinic or hospital feels an emergency evacuation may be necessary, it is a requirement to involve our emergency assistance company by using the phone number at the back of the Insurance coverage card.

Hotline for emergency Evacuations: (+852) 2807 1728
Should you have further questions, please contact us:

  • By telephone: (+852) 2573 2535
  • By email: This email address is being protected from spambots. You need JavaScript enabled to view it.